We accept product returns if these returns are made within fourteen (14) days of the purchase date indicated on your invoice and the following cumulative conditions are met:
If you request a refund rather than an exchange, in the cases that allow it and if each of the above conditions are met, Panda Holding Group Inc. will refund the amount corresponding to the products returned according to the method of payment used during the purchase with the exception of payments by interac transfer which will be reimbursed by store credit.
You may be charged a return fee of twenty percent (25%) of the refund amount when requesting a refund.
Delivery costs are not refundable when returning a product, whether it is a refund or an exchange.
For orders including free shipping, a charge of $15.00 will be deducted from the credit.
The customer is responsible for the shipping cost for the return of items purchased online.
Panda Holding Group Inc. excludes certain products from its return policy: products thus excluded cannot be returned, or be subject to a refund or an exchange.
Excluded from Panda Holding Group Inc., Return Policy: