Return policy

Return policy

We accept product returns if these returns are made within fourteen (14) days of the purchase date indicated on your invoice and the following cumulative conditions are met:

      1. as mentioned, product returns must be made within fourteen (14) days from the date of your purchase;
      2. the product must be intact and not have been used;
      3. the product must be returned in its original packaging and this packaging must be intact;
      4. an original copy of the invoice must be given upon any return of products in order to prove your purchase and the date thereof; and


          If you request a refund rather than an exchange, in the cases that allow it and if each of the above conditions are met, Panda Holding Group Inc. will refund the amount corresponding to the products returned according to the method of payment used during the purchase with the exception of payments by interac transfer which will be reimbursed by store credit.

          You may be charged a return fee of twenty percent (25%) of the refund amount when requesting a refund.


          Delivery costs are not refundable when returning a product, whether it is a refund or an exchange.

          For orders including free shipping, a charge of $15.00 will be deducted from the credit.

          The customer is responsible for the shipping cost for the return of items purchased online.


          Panda Holding Group Inc. excludes certain products from its return policy: products thus excluded cannot be returned, or be subject to a refund or an exchange.

          Excluded from Panda Holding Group Inc., Return Policy:

          • Adhesives and liquid products
          • Products ordered specially for you.
          • Private label products.
          • Products in liquidation or final sale.
          • Products with * in title
          • Product ending by xx.00$
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